Delivery & Returns

AMAYA Amsterdam charges € 6.95 shipping costs for orders under € 150 in the Netherlands. Orders over € 150, there are no shipping costs. For Belgium and Germany, AMAYA Amsterdam charges € 8.95 for orders under € 150. Orders over € 150 are free of shipping costs. For all other European countries AMAYA Amsterdam always charges shipping costs.

NOTE: During the sale period, the delivery times may deviate from the standard delivery times.

If you want to cancel your order, this is only possible if the order has not yet been shipped. You can then contact us by e-mail [email protected] or you can call us on +31 6 53 25 38 84. Once we have confirmed the cancellation, the cancellation is final.

HOW TO RETURN:

Step 1: Fill in the return form we have send with your order and add it to the return package.
Step 2: Put the item(s) you would like to return in the original packaging or a protective bubble envelope/box so items can’t be damaged while being shipped. We don’t accept damaged returns.
Step 3: Bring your return to a post office. Return costs aren’t covered by Ismay. We advise you to return your package using a track & trace code. We’re not responsible for lost or damaged return orders. Please return the items to the following address:

AMAYA Amsterdam
T.a.v. webshop AMAYA
Amsterdamsestraatweg 43B 
1411 AX Naarden
The Netherlands

Unfortunately we do not offer free returns. 

We will refund you within 2 days after processing your return, using the same payment method you used to place your order. 

If you have paid delivery costs, but you will return your order. Then we will refund the delivery costs.