Returns and exchanges
EXCHANGES & RETURNS
We hope you love your new AMAYA items as much as we love them. In case you are not completely satisfied with your item(s) you are welcome to exchange for free or return.
Exchanges & returns can be made within 14 working days of receiving your order. Items must be unworn and unwashed, with all labels attached and in their original packing.
Good to know:
- Exchanges are for free and are only possible once per order.
- If you return the entire order, the shipping costs will be refunded.
- You can't return 2 orders in 1 package. We can only process one return at the time.
Step 1: Register:
Register the items you want to return or exchange and generate your return label at
https://amaya-amsterdam.returnista.com/nl
Note that only items register via the link above can be refined. Merging orders is unfortunately not possible due to our automated process to process your returns as soon as possible.
Step 2: Ship
Follow the steps in our return portal and ship your return or exchange with the chosen courier.
Place the item(s) you would like to return, back in the box you received them in. Close the box securely. Don't forget to remove the old shipping label!
Always keep your proof of shipment until we’ve processed your return. In case there are any issues with your return our Customer service team may need this to help you track your package.
Step 3: Confirmation
Once our warehouse has received and processed the return(s) you’ll receive an email confirming your return and refund.
Please note: Your refund will be done via the same payment method originally used for the purchase. This can take a few days to be visible on your bank account, depending on your payment and bank.
For questions about your return, please contact our Customer service.
klantenservice@amaya-amsterdam.com
Wrong or damaged item?
If you received a wrong or damaged item, please send an email with your ordernummer, a description and photo of the issue to klantenservice@amaya-amsterdam.com and we will help you.