Most common questions

most common questions

We have compiled the most frequently asked questions for you. We are happy to help you with the right information. If you have any questions, you can contact us directly via our live chat.

When can I expect my order? When can I expect my order?

We aim to deliver your order within 1 - 2 working days. This only applies to orders within the Netherlands and Belgium. For the rest of Europe we will deliver your order in 2 - 3 working days.

How can I track my order? How can I track my order?

Once we have shipped your package you will receive an email with the track-and-trace code. If you have not received a track-and-trace mail, please contact our customer service: Klantenservice@amaya-amsterdam.com

How can I return my order. How can I return my order.

Please see the following page on our website "returns".

Can I exchange my Amaya item for another size? Can I exchange my Amaya item for another size?

Yes, you certainly can! This can also be done via Returnista. Further information can be found on the website under the heading 'Returns'.

Within what time frame will my return be processed? Within what time frame will my return be processed?

We strive to return your orders within 14 business days.

What should I do if my item is broken? What should I do if my item is broken?

Of course this is not the intention. For this you can always email klantenservice@amaya-amsterdam.com

How do I know my size? How do I know my size?

With every item there is a size chart, where you can check which one fits your body best. If you can't figure it out, please contact us by email or live chat below. We would love to help you to find your right size. klantenservice@amaya-amsterdam.com.

FREE EXCHANGES

You can exchange for free for the right size from the same item.

LOVE TO HELP YOU

For help finding the right size, contact us via the live chat below. We would love to help you!

DELIVERY

Order before 16.00u, delivered in 1-2 working days.